Skip to content
English
Contact Support Customer portal Sign in
Contact us
  • There are no suggestions because the search field is empty.

Identifying and Managing Spam in Meta

In this article, we will provide information to help you identify spam messages in Meta. We will also walk through deleting these messages and blocking profiles.

Here are a few key definitions you can reference while reading this article since some of these terms can get a little confusing.

  • Meta Business Suite: Used to claim ownership, manage, and monitor all Facebook and Instagram assets—including a Facebook or Instagram page.
  • Business Account: Your school’s business account, located in Meta Business Suite. You will manage your school’s assets and user access in this account.


Before you can even start this process though, it’s important to confirm whether or not you have the permissions to manage your business account or Facebook page and block people from your page. Without it, you will not be able to address your spam issues. If you have access to messaging and community activity, you can manage who to block from either your business account in Meta Business Suite, HubSpot Inbox, or your Facebook page.

If you have all the right permissions, here is an overview of how you can identify spam and combat these annoying phishing attempts on your page. 

How to Identify Spam Messages and Phishing Attempts


It is becoming increasingly common for hackers to pose as Meta support. So it’s best practice to not trust messages demanding money, offering gifts, or threatening to delete or ban your Facebook page or business account. 

If you get a suspicious email or message claiming to be from Meta, do not click any links or respond to messages sent. Instead, reach out to Meta directly if you are worried about your page’s status. However, never provide any personal information such as log-in credentials, social security number, or credit card information if you are suspicious of the source.

Emails from Instagram or Facebook about your account will only come from @mail.instagram.com or @facebookmail.com. So keep that in mind when receiving notices about your account.

How to Manage Spam Messages

In the event your account receives a spam message through Facebook Messenger, you will want to delete that message and block the profile. This will ensure other staff members with access do not mistakenly interact with the message and that the sender is unable to send additional messages in the future. 

The following instructions outline steps to take in either HubSpot or directly on Facebook.
Managing Spam Through Your HubSpot Inbox
Take the following steps if your organization has Messenger connected to HubSpot inbox.

  1. In HubSpot, navigate to Conversations > Inbox.
  2. Locate the conversation you’d like to remove and copy the name of the sender.
  3. Click the three dots on the top right “...” for additional options.
  4. Select Block Sender and Move to Trash.
  5. Depending on your configuration, you may need to delete a HubSpot ticket and the contact record. Use the name of the sender to find and delete these items in the search bar on the tickets page (Service > Tickets) and contacts page (Contacts > Contacts).

Managing Spam Through Your Facebook Account


Take the following steps if your organization does not have Messenger connected to HubSpot inbox.

  1. In Facebook, click your profile on the top right.
  2. Click see all profiles and select your organization’s page.
  3. Click Messenger and locate the conversation.
  4. Once the conversation is open select chat settings by hovering over their name on the top left.
  5. Scroll down the options and select Block and follow the prompts until successful.
  6. Once blocked, open the chat settings and select Delete Chat.

Reach out to support@pepperlandmarketing.com if you have any questions while going through this process or if you would like further guidance related to this topic.